Return & Refund Policy

Last Updated: May 25, 2026 (v2)

Thank you for shopping with BarberSets. We take great pride in our reputation for quality, and it is important to us that you are completely satisfied with your purchase. We handle returns on a case-by-case basis, and our goal is to satisfy our customers. We stand behind our products and want our customers to be satisfied with them. We will always do our best to take care of our customers and help you with your grooming needs.

This policy is organized by region. Please refer to the section that applies to your delivery destination:

• Definitions & General Conditions
• United States
• Canada
• European Union & United Kingdom

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Definitions & General Conditions

The following definitions and conditions apply to all returns under this policy, in every region, except where a region's mandatory consumer-protection law provides otherwise (in which case that law prevails).

"New / unused condition" means the item is returned in the same condition in which it was received, with all of the following true:

• Any manufacturer or hygiene seal is fully intact and unbroken.
• There are no signs of use, wear, installation, cleaning, sharpening, oiling, charging cycles, or attempted use.
• All original packaging, protective wrapping, manuals, warranty cards, accessories, and free or promotional items included with the order are present and undamaged.
• The original manufacturer packaging has not been defaced, written on, or used as the outer shipping container.

An item that does not meet every point above is not in new condition and may, at our discretion, be rejected and returned to the customer at the customer's expense, or accepted subject to the used-item fees described in each regional section. Acceptance of a used item for a fee is at our sole discretion and is not an entitlement.

Return timing. A return must be requested within the applicable return window (counted from the delivery date) and the item must be postmarked / handed to the carrier within 7 days of our approval of the return request. Items requested in time but shipped back late, or shipped without an approved return authorization, may be refused.

Standard restocking fee. Where a restocking fee applies, the standard fee is 20% of the merchandise price unless this policy or applicable law specifies a different figure. References to "up to" a percentage describe the maximum; the standard fee is charged by default and may only be reduced at our discretion.

Identity & serial verification. We reserve the right to verify that any returned item is the exact item originally sold, including by checking serial numbers, batch codes, SKUs, and security markings against the original order. Returns of items that do not match the original order — including substituted, counterfeit, or different units — will be refused, no refund will be issued, and we reserve the right to pursue any remedy available to us.

Inspection. All returns are subject to inspection on receipt before any refund is issued. Refunds, where due, are processed after inspection is complete.

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United States

Submit a Return Request

Log in to your account:

1. In the Email field, enter your email address, and then click Continue.
2. Open the email sent from our store in your email account and copy the six-digit verification code included in the email.
3. Go back to the online store and enter the six-digit verification code.
4. Click the order that you want to submit the return for.
5. Select the items you want to return if your order has more than one item.
6. Select a return reason and add a note for the store. If you want a replacement, add it in the notes.
7. Click Request Return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund. Refunds are issued after inspection, in accordance with the Definitions & General Conditions above.

Items That Cannot Be Returned

For health, hygiene, and safety reasons, NO RETURNS WILL BE ACCEPTED for the following, whether or not opened:

• Chemicals
• Liquids
• Aerosols
• Clipper/Trimmer Blades
• Scissors/Shears
• Razors/Razor Holders

These items are non-returnable once shipped. This restriction does not affect any non-waivable rights you have in the case of a genuinely defective or misdescribed product.

Return Window & Fees

You may return an eligible item within 30 days of the delivery date, subject to the timing and condition requirements in the Definitions & General Conditions. Return shipping charges are paid by the customer. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to a 20% restocking charge.

If inspection reveals the item to be used or otherwise not in new condition (as defined above), we may, at our discretion, either reject the return and return the item to the customer at the customer's expense, or accept it subject to a restocking fee of 50% in addition to any and all shipping charges associated with the product. Acceptance of a used item is not guaranteed.

Returned items must include a copy of the sales receipt plus all packaging, warranty cards, and instructions. The merchandise and packaging must be in new condition. Returns must be packed inside a separate shipping carton with adequate packing; the manufacturer's product box must not be used as the outer shipping container.

Defective Machines

If a machine is genuinely defective, it must be sent to the respective manufacturer for warranty service (Wahl, Andis, Babyliss, Oster, JRL, Gamma+/SC). A defective-machine claim is resolved through the manufacturer's warranty process — repair or replacement — and is not a route to a cash refund through us.

If you instead wish to make a voluntary return of a Wahl, Andis, Babyliss, or Oster machine (i.e., the machine is not defective and you simply no longer want it), it must be in new and unused condition with all original documentation and accessories in the original box. We will refund the cost of the machine minus a 20% restocking fee and any applicable shipping charges incurred (actual shipping cost if the order shipped under free shipping), after we inspect the machine and confirm it is new and unused. A machine that has been used, or that the manufacturer confirms is functioning normally, does not qualify for a voluntary-return refund.

Damaged Shipments

If the shipment is damaged (visible or concealed):

• Have the delivery driver note on the freight bill of lading the nature and extent of damages.
• Notify the Transportation Company's office to inspect the merchandise.
• File a claim for damages at once.

If you received something damaged, please keep the original packaging and the damaged item until your claim is settled. Please do not reship the package.

Undeliverable Packages (Return to Sender)

There will be a 20% restocking fee plus any applicable shipping charges for any packages returned to us for reasons beyond our control.

Missing or Stolen Packages

If you got confirmation that your package was delivered and left in a specific location but you are unable to locate the package, please contact us immediately for further assistance.

If the package was stolen, we can assist you with the process. Please have all the information pertaining to the package ready so you can inform our shipping agent.

If you need a tracking number or an invoice to complete any carrier-related process, please feel free to contact us, and we will be more than happy to provide you with the required information.

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Canada

Submit a Return Request

Log in to your account:

1. In the Email field, enter your email address, and then click Continue.
2. Open the email sent from our store in your email account and copy the six-digit verification code included in the email.
3. Go back to the online store and enter the six-digit verification code.
4. Click the order that you want to submit the return for.
5. Select the items you want to return if your order has more than one item.
6. Select a return reason and add a note for the store. If you want a replacement, add it in the notes.
7. Click Request Return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned and inspected, you will receive a refund. Canadian returns are processed through our Canadian fulfillment operation; refunds are issued in CAD.

Items That Cannot Be Returned

For health, hygiene, and safety reasons, NO RETURNS WILL BE ACCEPTED for the following, whether or not opened:

• Chemicals
• Liquids
• Aerosols
• Clipper/Trimmer Blades
• Scissors/Shears
• Razors/Razor Holders

These items are non-returnable once shipped. This restriction does not affect any non-waivable rights you have under applicable consumer protection law in the case of a genuinely defective or misdescribed product.

Return Window & Fees

You may return an eligible item within 30 days of the delivery date, subject to the timing and condition requirements in the Definitions & General Conditions. Return shipping charges are paid by the customer. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to a 20% restocking charge.

If inspection reveals the item to be used or otherwise not in new condition (as defined above), we may, at our discretion, either reject the return and return the item to the customer at the customer's expense, or accept it subject to a restocking fee of 50% in addition to any and all shipping charges associated with the product. Acceptance of a used item is not guaranteed.

Returned items must include a copy of the sales receipt plus all packaging, warranty cards, and instructions. The merchandise and packaging must be in new condition. Returns must be packed inside a separate shipping carton with adequate packing; the manufacturer's product box must not be used as the outer shipping container.

Note for Canadian customers: This policy does not affect your rights under applicable provincial consumer protection legislation. Where provincial law provides remedies that exceed this policy (for example, in cases of products that do not match their description or are not of merchantable quality), those statutory rights continue to apply.

Defective Machines

If a machine is genuinely defective, it must be sent to the respective manufacturer for warranty service (Wahl, Andis, Babyliss, Oster, JRL, Gamma+/SC). A defective-machine claim is resolved through the manufacturer's warranty process — repair or replacement — and is not a route to a cash refund through us, except where provincial law requires otherwise.

If you instead wish to make a voluntary return of a Wahl, Andis, Babyliss, or Oster machine (i.e., the machine is not defective and you simply no longer want it), it must be in new and unused condition with all original documentation and accessories in the original box. We will refund the cost of the machine minus a 20% restocking fee and any applicable shipping charges incurred (actual shipping cost if the order shipped under free shipping), after we inspect the machine and confirm it is new and unused. A machine that has been used, or that the manufacturer confirms is functioning normally, does not qualify for a voluntary-return refund.

Damaged Shipments

If the shipment is damaged (visible or concealed):

• Have the delivery driver note on the freight bill of lading the nature and extent of damages.
• Notify the Transportation Company's office to inspect the merchandise.
• File a claim for damages at once.

If you received something damaged, please keep the original packaging and the damaged item until your claim is settled. Please do not reship the package.

Undeliverable Packages (Return to Sender)

There will be a 20% restocking fee plus any applicable shipping charges for any packages returned to us for reasons beyond our control.

Missing or Stolen Packages

If you got confirmation that your package was delivered and left in a specific location but you are unable to locate the package, please contact us immediately for further assistance.

If the package was stolen, we can assist you with the process. Please have all the information pertaining to the package ready so you can inform our shipping agent.

If you need a tracking number or an invoice to complete any carrier-related process, please feel free to contact us, and we will be more than happy to provide you with the required information.

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European Union & United Kingdom

Important: Consumers in the EU and UK have a statutory right of withdrawal that applies in addition to — and where it conflicts, overrides — the general terms below. The withdrawal terms in this section reflect those mandatory rights and apply to consumer purchases shipped to the EU and UK.

Your Right of Withdrawal (Cooling-Off Period)

If you are a consumer in the EU or UK, you have the right to cancel your order within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the goods. For orders of multiple items delivered separately, the period runs from receipt of the last item.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement (for example, by email or through the return request process below) before the withdrawal period expires. You may, but are not required to, use a model withdrawal form.

Submit a Return Request

Log in to your account:

1. In the Email field, enter your email address, and then click Continue.
2. Open the email sent from our store in your email account and copy the six-digit verification code included in the email.
3. Go back to the online store and enter the six-digit verification code.
4. Click the order that you want to submit the return for.
5. Select the items you want to return if your order has more than one item.
6. Select a return reason and add a note for the store.
7. Click Request Return.

Effects of Withdrawal & Refunds

If you withdraw within the 14-day period, we will reimburse all payments received from you, including the cost of standard outbound delivery (except for any supplementary costs arising if you chose a delivery type more expensive than the cheapest standard delivery we offered).

• Refunds will be made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.
• We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earliest.
• No restocking fee is charged for a valid withdrawal within the cooling-off period.
• You bear the direct cost of returning the goods.
• You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Reimbursement will be made using the same means of payment you used for the initial transaction unless you expressly agree otherwise.

Items Exempt From the Right of Withdrawal

By law, the right of withdrawal does not apply to certain goods. For our product range, the following are exempt:

• Sealed goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery. This includes razors, razor holders, clipper/trimmer blades, scissors/shears, and similar personal grooming items once their hygiene seal or packaging has been opened.
• Sealed liquids, chemicals, and aerosols once unsealed after delivery, for health and safety reasons.
• Goods made to your specifications or clearly personalized.

If these items remain sealed and unused, they may be returned within the 14-day withdrawal period.

Faulty, Damaged, or Misdescribed Goods

Separate from the right of withdrawal, EU and UK consumers have statutory rights if goods are faulty, not as described, or not of satisfactory quality. These rights are not affected by this policy and are not subject to restocking fees. If you receive a defective or damaged item, contact us and we will arrange a repair, replacement, or refund as required by law.

For defective machines (Wahl, Andis, Babyliss, Oster, JRL, Gamma+/SC), we can assist with manufacturer warranty service in addition to your statutory remedies.

Damaged Shipments

If your shipment arrives visibly damaged:

• Where possible, note the damage with the delivery carrier at the time of delivery.
• Keep the original packaging and the damaged item until your claim is settled.
• Contact us promptly so we can arrange inspection, replacement, or refund.

Please do not reship the package.

Returns Outside the Withdrawal Period

For voluntary returns requested after the 14-day withdrawal period has expired (and where the goods are not faulty), the general terms applied to other regions apply, including a return window of 30 days from delivery, the timing and condition requirements in the Definitions & General Conditions, customer-paid return shipping, and a 20% restocking charge. Goods must be returned new, unused, and in original packaging with all documentation included, and remain subject to inspection.

Missing or Stolen Packages

If your tracking confirms delivery but you cannot locate the package, please contact us immediately. If the package was stolen, we can assist you with the process — please have all relevant information ready for our shipping agent.

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Disclaimer

Prices are subject to change without notice. Prices may differ online vs. in-store and by region. We reserve the right to limit quantities and are not responsible for printing errors. Some illustrations are for representation only and may not reflect the actual look or size of the product offered. Some items incur an additional delivery charge. No reproduction by any means is allowed without the written permission of BarberSets Inc.

Note: This policy is provided for general information. Statutory consumer rights vary by jurisdiction and, where they exceed this policy, take precedence. For specific legal questions, consult a qualified professional in the relevant jurisdiction.